Derived from KTs for all customer solutions
Overview The customer was experiencing high CPU utilization on their host server, SURUMACGNAT01. This issue had been previously addressed but reoccurred, leading to an escalation to the Level 2 suppor...
Overview The customer is experiencing an issue with a script that is supposed to move logs from the live partition to the storage partition on a server. and the logs are supposed to be moved from /da...
Overview A user may experience an issue where they are unable to access specific data from a certain date and time through their Graphical User Interface (GUI). This data could be associated with a pa...
Overview The issue at hand involves the SFTPUploader service, where files are getting stuck at the SFTP distribution path on the collection server and are not being pushed towards the Parsing server. ...
Overview The customer is experiencing high memory utilization on their node, specifically on port 8963, which is causing frequent alerts. Despite having a cache memory purging script already scheduled...