Overview: The customer has encountered an issue where the Ambari monitoring system indicates that the NameNode service in their Hadoop cluster is stopped. The NameNode is a critical component of Hadoo...
Overview: This knowledge-based article provides guidance for support agents to troubleshoot and resolve an issue related to incorrect destination IP addresses on a Mediation server for Netflow col...
Overview The issue pertains to backlogs at BAN collectors due to 100% utilization on the Pri viewer, which affects the overall performance of the system. The root cause is the full utilization of the ...
Overview The issue revolves around the absence of the International Mobile Equipment Identity (IMEI) in the Cisco Serving Gateway (SGW) Call Detail Record (CDR) at a specific site. The IMEI is a uniqu...
Overview The customer is experiencing an issue with their Gateway (GW) team continuously receiving CGF dead alarms. They are also receiving traffic on both active and passive collector nodes, which is...
Overview The issue pertains to pending files on multiple paths on a server, as indicated by daily reports. The root cause is identified as insufficient Input/Output Operations Per Second (IOPS) of the...
Overview The issue pertains to pending files on multiple paths on a server, as identified in a daily report. The root cause of the problem is insufficient Input/Output Operations Per Second (IOPS) of ...
Overview The customer is experiencing issues with their backup process for applications, SFTP, crontab, and /etc on the CGF backup server. They are unable to take a backup from one site to another due...
Overview The issue pertains to the parsing of Call Detail Records (CDRs), specifically the 'Start Date' column. In some instances, the parsed CDRs do not match the raw CDRs from the switch, with the d...
Overview The issue pertains to the live traffic path for the 9402 IP Log parsing service on the Pri viewer server. The path needs to be updated monthly to reflect the change in the month. The problem ...