Overview: The customer has encountered an issue where the Ambari monitoring system indicates that the NameNode service in their Hadoop cluster is stopped. The NameNode is a critical component of Hadoo...
Overview: This knowledge-based article provides guidance for support agents to troubleshoot and resolve an issue related to incorrect destination IP addresses on a Mediation server for Netflow col...
Overview The issue pertains to pending files on multiple paths on a server, as identified in a daily report. The root cause of the problem is insufficient Input/Output Operations Per Second (IOPS) of ...
Overview The customer is experiencing issues with their backup process for applications, SFTP, crontab, and /etc on the CGF backup server. They are unable to take a backup from one site to another due...
Overview The issue pertains to the parsing of Call Detail Records (CDRs), specifically the 'Start Date' column. In some instances, the parsed CDRs do not match the raw CDRs from the switch, with the d...
Overview The issue pertains to the live traffic path for the 9402 IP Log parsing service on the Pri viewer server. The path needs to be updated monthly to reflect the change in the month. The problem ...
Overview Some customers may experience an issue with License Notification alarms being generated on their CGF nodes. These alarms serve as reminders for License Date expiry. The problem arises when th...
Overview The TataPlay Fiber customer is experiencing two main issues. The first issue is the high disk space utilization of the /U01 partition on their server, which has reached 90% capacity. The seco...
Overview The customer is experiencing an issue with incorrect CELL ID values in some Call Detail Records (CDRs), causing these records to be rejected at the Financial Management System (FMS) end. The ...