Overview It is observed that EDR files sent using the Offline Collector service are not received on the IPLMS Server. This article explains how to troubleshoot the issue. Solution The EDRs(Event Data ...
Overview The customer reports that the /CGNATINPUT partition has a higher utilization and wants to validate if the Disk utilization is proper and if there is a need to do some cleanup. Information The...
Overview It is reported that one of the partitions configured for the Parsing service was not receiving Data. It was also reported that the partition /applog had 100% utilization. Solution First, ver...
Overview The customer says that Search from IPLMS UI is slow and it's taking an average 20 minutes and above to query 1 IP Address. Solution Connect to the customer's System and do a search in Backend...
Overview A customer reports that their IPLMS Systems are not processing/receiving any files. Solution It is possible the Upstream nodes are not sending traffic to the IPLMS/Mediation servers Validate...
Overview Backlogs seen in the input/read paths of Parsing and processing services can lead to high CPU Utilization. This article example of how to check if there is a backlog Information To check if t...
Overview The customer reports on the CGNAT Server one or more of the services are not running. It appears running the cli.sh command for the service is throwing an error: bash-4.2$ sh cli.sh 8944 [ 22...
Overview When a customer reports an issue and agents are unsure of how to identify/troubleshoot the issue and there is no specific solution KBA for the product this article can provide generic guideli...
Overview A customer reports an issue that they have High Availability(HA) configured between primary collector and secondary collector using keepalived service. They expect the node to switch to Secon...
Overview Customer reported problem: One IPLMS server's partition has been fully occupied after an electrical issue at the data center. We rebooted the server but the issue is not resolved. Solution ...